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Appliance
Sales:
Customers
can purchase natural or propane gas appliances, view our appliances, and
talk with experienced sales representatives about the best applications for
your needs.
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Appliance
Financing:
We
offer interest free financing on our appliances for either 12-24
months. Those payments can be added to your monthly gas bill.
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Free
"Service Calls"
We provide a "no service charge",
within certain broad guidelines, to the customer on our systems for work performed by our
personnel during normal business hours. We strive to be a favorable customer service
company and we believe you shouldn't have to pay for those extra service charges that
other companies charge you for. Providing customer service is why we're in the
business. Every effort will be made to see that all calls are
answered in a timely manner, and in most circumstances, during normal
business hours on the same day. Due to heavy seasonal overload of
calls to be worked during the peak heating season (October through March),
service calls may be rolled over to alternative dates to assist GDGA with
handling of calls.
Listed below are some of our "no service charge" services we
provide;
Check for leaks for either natural or propane gas 24
hours a day
Appliance safety inspection
Appliance burner/controls adjustments (charge for parts/installation)
Pilot light turned-on and cut out
Residential appliance disconnection for removal (piping capped but not removed)
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Meter turn-off, turn-on for new customers
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Budget Billing
GDGA offers budget
billing to qualified natural & propane gas customers. Varying
monthly bills due to higher gas usages in peak winter periods and the
fluctuating costs of gas prices from gas producers may inconvenience our
customers. To alleviate this problem we offer this program to allow
our customers to pay their total yearly bill amount in equal payments.
This plan allows you the customer to know in advance the amount of your
monthly bill.
Natural
Gas Budget Billing Policy
Customers are billed in equal monthly payments for (12) months, at the end
of the twelve month period the account will be adjusted to reflect the
difference (debit or credit). A monthly bill will be received by the
customer each month. The bill will indicate the budgeted amount to pay
as well as showing the customer's credit or balance owing. The account
will have to be paid in full in the settlement month before the customer may
continue budget billing for the coming year. Sign
up period is in the
month of April. Budget Billing year begins in the month of May. Requirements are:
Residential and small commercial customers only.
Homeowners and rental customers are both eligible.
Customer must have a history of (1) one year
continuous service.
Customer must have a pay rating between 1
& 5.
Penalty will apply to budgeted amount.
If customer fails to pay, service will be discontinued as normal.
If service is discontinued for nonpayment, customer will have to
establish a history of one year continuous
service with a pay rating between 1 & 5 to reapply for the budget billing program.
Customer may transfer their budget billing
from one account to another or from one type
of gas (natural/propane) to another.
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Propane Gas Budget Billing Policy
Budget billing allows customers to budget monthly payments and receive
automatic delivery service on a routine basis. Customers are billed in
equal monthly payments for eleven (11) months, the twelfth (12) month (which
is called the settlement month) is used to balance up with the
customer. A monthly bill will be received by the customer each
month. The bill will indicate the budgeted amount to pay as well as
showing the customer credit or balance owing. In addition, finance
charges will not be applied as long as budget payments remain current (paid
monthly). The budget billing year begins in August and the settlement
month is in July. The account will have to be paid in full during the
settlement month before the customer may continue budget billing for the
coming year. Applications will be accepted on an existing
customer that meets the requirements listed below through June 30 of each year. Requirements are:
Residential and small commercial customers only.
Homeowners only.
Customer must have a history of one year
continuous service.
Customer must have an acceptable pay rating,
which is based on the following:
No more than five(5) finance charges
accrued to account
in the past year.
Gas service cannot be disconnected more than
two(2) times in the past year.
Customer cannot have more than two(2) returned
checks on the account in the past year.
Penalty would apply to budgeted amount.
If customer fails to pay, service will be
discontinued
as normal.
If service is discontinued for nonpayment, the
customer would be changed to a COD (Cash
on Delivery) status, which is the policy of all
disconnected propane accounts and the
amount owed would be due in full.
The customer who meets the requirements must sign a Budget Billing
form. The form will specify the monthly amount to be paid. The
rate is based on prior history of usage on the account. The yearly
tank rental is also figured into the rate. The recommended rate of
payment is only an estimate. Accounts will be evaluated in January of
each year, which is half way through the budget year, to see if the budget
rate needs to be adjusted. If so, the Authority will notify the
customer of any change prior to the monthly statement being billed.
Payment will be due on the 15th of each month. No finance charges will
be added if payment remains current. If payment becomes delinquent
(two monthly payments missed), the account will be automatically dropped
from the Budget Billing plan, and payment is due in full. No gas will
be delivered until the bill is paid. Rates will be re-figured during
the month of June after all route deliveries for the heating season have
been completed. Also at this point, if the customer has accumulated a
sizable credit, there is an option of leaving the credit on the account and
lowering the monthly rate or refunding the credit at the customers request
and leaving the rate as is or adjusting accordingly for the new budget
billing year. As long as the settlement bill is paid, the customer
will automatically remain on the plan and will continue with a new monthly
rate for the coming year. Customer will not be required to reapply and
sign a new form. If customer pays after July 30 and requests to go back on
the budget billing plan, they will be required to pay the August bill with
the new rate on it, which is the first payment for the new year in order to
get caught up and back on schedule. If customer's account is disconnected,
they will have forfeited their right to budget billing. Once the
service has been disconnected, the account is subject to be COD (Cash on
Delivery)
status.
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Payment Locations:
Payment
of gas bills can be made at our office located at 600 East Walnut Street,
Dickson, Tennessee. An after hours depository is located within our
drive thru location. For your convenience, we also have banks &
local utilities designated as pay stations. Those designed locations
are:
Water
Authority of Dickson County
Dickson Electric Department
AmSouth Bank locations in Erin, Charlotte,
Burns, Vanleer, Kingston Springs, Pegram and
Dickson areas.
TriStar Bank, Dickson Area
First Federal Bank, all locations
First
Bank - Dickson area.
Tradition Bank - Erin
Prime Trust Bank
Bank of Dickson
Community Bank & Trust of Cheatham County
U S Bank
Pay stations accept current bills only.
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Senior Net Program:
The Senior Net program is designed for senior
customers who receive a retirement, disability, or survivor's benefit from
social security, or a Veterans Administration Pension, and they receive
their monthly income too late to avoid paying the larger gross amount of
their bill. To qualify you must be a residential customer and have a
satisfactory pay rating and receive your monthly income too late to avoid
paying the gross amount of your bill. Also, you must complete a Senior
Net Program Application certifying the fixed income is needed to pay your
monthly gas bill. Once your application is approved, you will be
allowed to pay the net amount of your bill if you must pay after the due
date. However, this program does not prevent disconnection of service if you
do not
pay your bill monthly.
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Bank Draft Payment Plan:
This plan allows you to avoid the inconvenience of
having to write a check to pay your gas bill. By this plan you don't
have to worry about your payment being delayed or lost in the mail and not
being paid when you are out of town or on vacation. To take advantage
of this plan you must come into the office and complete the necessary forms
so as to draft the amount from your banking institution.
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50/50 Builders Plan:
This plan is designed to provide
"general contractors" with a reduced
rate outlet for gas water heaters and
appliances.
"Contracting"
means undertaking, for a fixed price, fee, commission, or gain of whatever
nature, to construct, erect, alter, repair, supervise, superintend, oversee,
direct, or in any manner assume charge of the construction, erection,
alteration, or repair of part or all of any different projects under a
single contract, equals or exceeds twenty-five thousand dollars ($25,000)
Abbreviated definition from 62-6-102,
State of Tennessee Contractors License Law and Rules Regulations.
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A General Contractor will be required to
provide the GDGA with a copy of his current general contractor's license
issued to him by the State of Tennessee.
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A Home Improvement Contractor will be
required to provide the GDGA with a copy of his current home improvement
license issued to him by the State of Tennessee.
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A Heat and Air Contractor and Plumbers
will be required to provide the GDGA with a copy of his current business
license.
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The name of the contractor will be added
to a list of contractors allowing hm to make the following purchases
from the Gas Authority:
Gas appliances, forty (40) and (50) gallon residential water heaters
whether a standard vent or direct vent may be purchased for
a reduced rate. Commercial water heaters are excluded from
this discount.
All purchases may be billed to the contractor and must be
pre-approved by the contractor before pickup. If a bill is not paid by
the due date, then all future purchases will become C.O.D.
All purchases are for installation on Greater Dickson Gas
Authority either natural or propane gas systems and are subject to
inspection upon completion of installation.
The GDGA will install contractors appliances purchased from
the Authority. The cost for any appliance installed will be the normal
and current installation price available to the public.
All Contractors are required to pickup all purchases. |